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Ben Wileman

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18-easypay-network-maternity-payment-kiosks

How Maternity Payment Kiosks Help NHS Trusts Increase Scan Photo Revenue

Sometimes when we are talking with potential new NHS trusts, they love the functionality of our maternity ultrasound kiosks, but want to know definitively how they can actually benefit their maternity department and improve the customer experience.

For many antenatal departments, one of the clearest benefits is the opportunity to make purchasing baby scan pictures simpler for patients while helping the Trust collect more of the income available from scan photo payments.

Rather than asking staff to process each purchase manually, a maternity scan payment kiosk gives patients a straightforward self-service way to select how many scan pictures they would like to pay for and make secure payments themselves.

Read on to find out more, as well as some testimonials from our existing maternity customers.

Increase Revenue from Scan Photo Payments

Self-service payment kiosks are proven to be a cost-saving, income-generating solution for hospitals. These pay machines help maternity departments securely capture lost income and generate additional revenue from selling additional ultrasound scans.

Importantly, this is about payments for optional scan photos and maternity services rather than charging patients for NHS maternity care itself. Individual NHS Trusts can determine which products or services are available through the kiosk and set the relevant prices.

Did you know, for example, that 60% of customers buy multiple copies of their scan photos when using our machines?

Our current data shows that over 60% of patients paying for ultrasound images at a VincoPay kiosk purchase multiple copies of their scan picture. The kiosk displays the available quantities and prices rather than the patient’s ultrasound images themselves, allowing patients to choose how many copies they would like without staff having to manage each transaction.

For an NHS Trust processing a high number of scans, making it easier for patients to pay for baby scan pictures or choose multiple copies can turn an existing service into a more consistent source of additional revenue.

We are delighted with the success of our payment machines! Our birth centre machine, which paid for itself in the first 3 months has generated clear profit already. The machines are a safe and efficient way of taking money for scan photos which are user friendly and reduce time and risk for the admin staff.

Specialist Lead Midwife – Val Stapleton – Hampshire Hospitals Trust

Make It Easier for Patients to Buy Baby Scan Pictures

Revenue generation is only useful if the payment process also works for patients. Scan photographs can be a unique keepsake for parents and families, so the ability to purchase copies should feel like a simple part of the maternity journey rather than another administrative process.

Our maternity payment kiosks use a user-friendly HD touchscreen that can display the quantities, prices and payment options configured by the department. The patient’s scan images are not displayed on the kiosk. Patients can select the number of photos they would like to pay for and complete instant payments using secure card or contactless methods.

Giving patients a clear choice of quantities and prices can make it easier to pay for multiple copies for partners, grandparents or other family members. It also removes the need for clinicians or administrative staff to explain prices and manually take each card payment.

Where the kiosk remains accessible, payments can also be taken beyond conventional payment-desk hours, enabling maternity departments to make payment for scan pictures available across a wider portion of the working day.

Reinvest into the Trust

But what can you do with this additional revenue? This extra income generated by our self-service pay machines can be reinvested back into the trust.

Some of the income produced can be used for staff training and courses like BMUS, as well as being key revenue generators for cost improvement programmes.

This means generating additional income from baby scan pictures can potentially create value beyond the transaction itself. Revenue collected through optional maternity services can support departmental priorities and give NHS hospitals another way to make better use of existing patient demand.

Our wider hospital payment kiosk solutions can also support payments for a range of healthcare services, allowing Trusts to consider where self-service technology could improve revenue collection across different departments.

We are delighted with the success of our payment machines! Our birth centre machine, which paid for itself in the first 3 months has generated clear profit already. The machines are a safe and efficient way of taking money for scan photos which are user friendly and reduce time and risk for the admin staff.

Specialist Lead Midwife – Val Stapleton – Hampshire Hospitals Trust

Streamlining Payments for Maternity Scan Pictures

Our self-service maternity kiosks offer patients a straightforward means of paying for their scan pictures.

The user-friendly touchscreen interface can be tailored around the department’s scan picture quantities and prices, allowing patients to select the number of copies they require and make instant, secure payments using card and contactless methods, including mobile wallets such as Apple Pay and Google Pay.

All this means reduced queues and a more seamless customer experience.

It can also reduce the number of routine payment tasks handled by maternity staff. Instead of clinicians or administrators becoming responsible for patients paying for photos, the kiosk provides a consistent self-service process from choosing the required quantity through to payment.

This can be particularly useful during busy clinic periods, when reducing queues around reception and keeping staff focused on patients may be just as important as the additional income being generated.

We are really pleased with the kiosk and the service so far! It has made our staff’s lives so much easier. The patients are very happy and comfortable using the kiosks.

Honor Stobart – Maternity Outpatients Manager at Oxford University Hospitals NHS Foundation Trust

Customisable for Maternity Departments

All our VincoPay Network self-service kiosks run on bespoke software, completely customised to meet the specific needs of maternity departments and patients.

The HD touchscreen with a customisable interface can be configured around the Trust’s payment requirements, ensuring secure transactions and efficient administration.

Because different antenatal departments offer different services, the interface can be completely customised around the payment options the NHS Trust wants patients to see. This might include different quantities of scan pictures, amenity bed services, private classes or other eligible maternity services.

The kiosk can also be branded with the hospital name and Trust logo, creating a payment journey that feels consistent with the department rather than like a separate third-party service.

Through our VincoPay software, authorised staff can access transactional data and real-time reports, helping departments monitor payments, identify trends and understand how much revenue their kiosks are generating.

We also provide free ongoing software updates, helping keep the kiosks future-proof as payment technology and department requirements change. 

I thought I would take a minute to thank for all your hard work and perseverance in the successful installation of our photograph payment machine in the Ultrasound Department. Our clients at the hospital find the machine easy to use and we have seen a significant increase in revenue post installation.

Lead Sonographer – Judith Cuthbert – Royal Bolton Hospital

Create Additional Value with Bespoke Ultrasound Photo Mounts

The payment itself is only one part of the opportunity. We can also help Trusts add extra touches to the scan photo experience through bespoke ultrasound photo mounts.

Our branded photo mounts can feature the hospital name and Trust logo, giving parents a more finished keepsake for their baby scan pictures. Departments can choose from existing designs or create a bespoke design to complement their maternity service.

Providing an attractive way to present ultrasound images can encourage patients to consider additional copies for family and friends. Combined with a simple card payment kiosk, this provides another way of generating additional income without adding complicated payment administration for staff.

You can find out more about our scan picture payment options and branded photo mounts on our maternity payment kiosks page.

Why Self-Service Works for Both Patients and Staff

A successful maternity payment system should make life easier on both sides of the touchscreen. For patients, that means being able to see the available quantities and price, choose the number of photos they want and pay without an unnecessarily complicated process.

For staff, it means fewer individual card transactions to process and less time spent administering scan picture payments. The payment kiosks provide a reliable, repeatable process that can continue throughout the day without requiring a dedicated cashier.

That combination can help improve operational efficiency while creating a more convenient experience for patients purchasing a reminder of an important moment in their pregnancy.

Increase Maternity Scan Photo Revenue with VincoPay

At VincoPay, we work with NHS maternity and antenatal departments to make scan picture payments simpler for patients and easier for staff to manage. Our kiosks combine a completely customised touchscreen interface with secure card payments, reporting functionality and integration with existing systems.

Whether your aim is to replace an existing payment process, introduce a new card payment kiosk or increase the value generated from baby scan pictures, we can tailor the solution around the way your department operates.

Our maternity payment kiosks form part of a wider range of hospital and healthcare payment solutions designed around NHS environments.

Contact us to discuss how self-service payment could help your maternity department increase scan photo revenue while reducing payment administration for staff.

Frequently Asked Questions

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How Prescription Payment Kiosks Reduce Staff Workload in NHS Settings

We’ve talked about how our self-service prescription payment machines are better for income generation and better for your patients, but we’ve seen time and time again how they benefit the staff working every day in your pharmacy or A&E department.

For busy NHS teams, taking a prescription payment can sound like a relatively minor administrative task. Across hundreds or thousands of patient interactions, however, those small tasks quickly add up. Staff may need to explain how to pay, process transactions, provide receipts, deal with cash or help patients who need to make a payment outside normal finance-office hours.

By moving more of that process to self-service, prescription payment kiosks can reduce repetitive administrative work and give staff more time to focus on patients, clinical responsibilities and the wider running of the department.

1. Reduced Workload and More Time for Clinical Work

Prescription payment machines alleviate the burden on staff by automating the payment process. With patients able to make payments effortlessly through our self-service kiosks, the administrative workload on A&E receptionists and pharmacy staff is considerably reduced. This allows them to focus more on crucial clinical work, providing better patient care and expediting services.

With our prescription payment kiosks, patients can make secure card or contactless payments themselves and receive a receipt to present when collecting their prescription. That removes the need for a member of staff to be directly involved in every transaction.

For departments dealing with high patient volumes, the benefit is cumulative. A few minutes saved on each prescription payment can free up a meaningful amount of staff time over the course of a day, particularly during busy periods.

It also gives NHS Trusts a more consistent payment process. Rather than different members of staff handling payments in different ways, the kiosk guides patients through a defined journey and captures the information needed to complete the transaction.

2. Cashless Transactions for a Hygienic Environment

Handling cash can introduce hygiene concerns, especially in healthcare settings. Prescription payment machines eliminate the need for cash transactions, promoting a more hygienic environment.

For NHS organisations moving towards predominantly cashless payment environments, self-service kiosks can also reduce the amount of physical cash staff need to receive, count, store and reconcile. The reduction in cash transactions also minimising the risk of theft or break-ins, at a time when hospitals need to maximise their income without worrying about unnecessary losses.

Reducing manual cash handling has an operational benefit as well as a security benefit. Pharmacy and reception teams do not need to spend as much time dealing with change, balancing cash or resolving discrepancies at the end of a shift.

Our kiosks support secure debit card and contactless payments, helping make the patient payment journey quicker while removing another routine task from frontline staff.

3. Uninterrupted Reception Services

With prescription payment machines handling transactions, receptionists in A&E departments can dedicate more time to assisting patients and managing enquiries.

The absence of manual payment processing ensures that the front desk remains operational, providing a seamless experience for patients and allowing staff to focus on delivering exceptional service.

This is particularly valuable in hospital environments where services continue well beyond conventional administrative hours. A&E departments, urgent care pathways and hospital pharmacies may still be supporting patients during evenings, nights, weekends and bank holidays, even when other payment facilities are closed.

Our kiosks can give patients a way to pay for eligible prescriptions without requiring reception or pharmacy staff to become the payment desk. That supports 24/7 payment collection while keeping staff available for enquiries and patient-facing responsibilities that genuinely require their involvement.

It can also help reduce queues. When patients who simply need to make a payment can complete the process independently, staff can spend more time helping people with more complex questions or clinical needs.

You can find out more about how the technology works across different hospital departments on our hospital payment kiosks page.

4. Robust Analytics and Reporting for Back-Office Staff

Prescription payment machines are not just about facilitating transactions; they are powerful tools for data analysis. Back-office staff can benefit from comprehensive analytics and reporting functionalities provided by our kiosks.

Insights into payment trends and transaction volumes can inform strategic decision-making, helping your NHS trust optimise operations for greater efficiency and cost-effectiveness.

The workload benefit therefore extends beyond the staff patients see. Finance and administrative teams also need clear information about which payments have been received, where they were made and which service they relate to.

Through our VincoPay software, authorised users can access transaction information and reporting without relying on handwritten notes or disconnected payment records. This can make reconciliation easier and provide better visibility over prescription payment activity.

Better reporting can also help NHS Trusts identify patterns, such as when payments are being made, which kiosks are being used most frequently and where payment processes may need adjusting.

5. Fewer Missed Payments and Less Follow-Up Administration

When a patient cannot pay at the point they receive a chargeable prescription, the work does not disappear. In many cases, it simply moves elsewhere. A member of staff may need to provide alternative payment instructions, create a record of the outstanding amount or rely on the patient making contact again later.

That creates additional administration and increases the possibility of lost revenue. A self-service prescription payment kiosk gives patients the opportunity to complete the payment while they are already in the hospital and the reason for the charge is clear.

Capturing payment at that point can reduce the need for follow-up and help the Trust collect eligible income more consistently, including outside conventional office hours. For staff, that means fewer outstanding transactions to chase and fewer payment-related enquiries to resolve after the patient has left.

Supporting NHS Staff with a Simpler Prescription Payment Process

From reducing staff workload and promoting hygiene to ensuring uninterrupted reception services and offering robust analytics, self-service prescription payment machines help support your pharmacy staff and improve morale.

At VincoPay, we design our payment kiosks around the way NHS services actually operate. Our systems can be tailored to individual departments, with straightforward touchscreen interfaces, secure card payments and reporting tools that support both frontline and back-office teams.

The objective is not simply to replace one payment method with another. It is to remove unnecessary steps from the process so that patients can pay more independently and staff spend less time managing routine transactions.

For more information about the wider operational benefits, visit our kiosk benefits page.

If your NHS Trust is reviewing how prescription payments are currently handled, contact us to discuss where self-service payment could reduce staff workload and improve the patient journey.

Frequently Asked Questions

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How Prescription Payment Kiosks Can Support NHS Cost Improvement Programmes

Now more than ever, NHS trusts need to ensure they are saving every penny and generating additional income in order to continue providing the best service possible to their patients.

With NHS organisations under continued financial and cost pressures, Cost Improvement Programmes (CIPs) remain an important way of identifying efficiency savings, improving productivity and making better use of existing resources. The challenge is delivering those improvements without negatively affecting patient care or placing additional pressure on the workforce.

With that in mind, we believe that cost improvement managers and cost recovery managers that work for the NHS should be considering the introduction of self-service payment machines when it comes to selling prescriptions. And here are 5 reasons why.

At VincoPay, we see prescription payment kiosks as one practical technology that can support a wider NHS Cost Improvement Programme. By automating routine payment processes, capturing eligible income and providing clearer payment data, kiosks can contribute to both efficiency plans and income generation initiatives.

1) Directly Combat Revenue Loss

Revenue can be lost when patients who are required to pay for prescriptions receive them outside the hours of conventional payment facilities. Traditional payment systems often rely on manned counters that operate during specific hours, leaving a gap in the coverage for prescription payments outside these times. This gap not only contributes to revenue leakage but also poses challenges in maintaining accurate financial records.

Self-service payment kiosks can play a pivotal role in addressing this specific challenge. By providing a 24/7 payment option, these kiosks ensure that individuals can settle their prescription fees even during non-operational hours.

Our prescription payment kiosks allow patients to make secure debit card or contactless payments at any time of the day or night, making them particularly suitable for pharmacies, ED, SDEC, CDU, RAU and Ambulatory Care.

This not only helps in capturing revenue that might be lost otherwise but also aligns with the evolving demands for accessibility and convenience in healthcare services.

The implementation of self-service payment kiosks effectively extends the window for revenue collection, helping reduce missed payment opportunities when manned counters are closed. This proactive approach to payment processing aligns with the financial goals of NHS trusts, ensuring that revenue is captured promptly and comprehensively.

For an NHS Cost Improvement Programme, this matters because improvement does not always have to come from reducing expenditure. Recovering income that an organisation is already entitled to collect can also support stronger financial performance and make better use of existing services.

2) Eliminate the Debt Collection Model

Moreover, the convenience offered by self-service payment kiosks can positively influence patient behaviour. Rather than receiving their prescriptions and then the hospital having to chase them up for payment (often to little joy), our self-service prescription payment machines enable individuals to easily and conveniently pay for their prescriptions first.

This not only benefits hospitals in terms of immediate revenue but also contributes to better financial planning and stability.

Collecting payment while the patient is already onsite can also remove work further down the line. An unpaid prescription may create additional administrative tasks for finance or pharmacy teams, from recording the outstanding amount to following up the payment and reconciling it once received.

Reducing that follow-up activity contributes to the wider goal of reducing waste within cost improvement programmes. Instead of allocating staff resources to avoidable payment administration, NHS organisations can use self-service systems to make the process more efficient from the outset.

It is a relatively simple example of how digital transformation can support cost improvement by redesigning a repetitive process rather than simply asking staff to work faster.

3) Cost Savings for the NHS

By introducing self-service payment kiosks, NHS Cost Improvement Managers can support significant cost savings. Traditional payment methods often involve manual handling, leading to increased labour costs and potential errors.

Moreover, self-service payment kiosks can streamline administrative tasks related to payment processing. The reduction in paperwork and manual record-keeping not only saves time but also minimises the likelihood of errors, leading to potential cost savings associated with rectifying mistakes and reconciling accounts.

This is where payment automation can fit naturally alongside broader efficiency projects. Cost improvement programmes are most sustainable when they improve the underlying process rather than simply remove resources from it.

The wider NHS productivity picture also demonstrates why improving everyday processes remains important. According to the Office for National Statistics, healthcare productivity in England increased by 1.5% in the financial year ending 2024, with healthcare output increasing by 4.7% compared with a 3.2% increase in inputs. However, productivity remained around 3.9% below pre-pandemic levels.

While a self-service payment kiosk is only one relatively focused intervention, automating repetitive administrative tasks can contribute to the broader effort to use existing staff time and resources more efficiently.

Our hospital payment kiosks allow eligible payments to move away from reception, pharmacy and administrative teams and into a consistent self-service process. This can support workforce productivity while allowing clinical and operational staff to focus more of their time on patient care.

The benefits can extend across a range of services too. The same self-service approach can be adapted for prescription payments, maternity scan images and other eligible hospital payments, allowing organisations to consider payment technology as part of wider transformational programmes rather than an isolated project.

4) Payment Security and Compliance

At VincoPay, we prioritise the security of financial transactions. Our self-service payment kiosks are designed around secure payment processing and support 3D Secure and PCI DSS compliant payment solutions.

This focus on payment security helps NHS organisations provide a reliable self-service payment route while meeting the compliance requirements associated with financial transactions.

Cost improvement cannot be considered separately from quality and safety. NHS England guidance makes clear that proposed cost improvement plans and efficiency savings programmes should consider their impact on care quality, so implementing a new payment system needs to account for security, reliability and the patient experience as well as financial value.

Our secure payment platform can integrate with existing financial systems, helping NHS organisations introduce payment automation without creating an unnecessary parallel process for staff. You can read more about our hospital payment kiosks.

5) Real-Time Reporting and Analytics

Effective decision-making requires accurate and timely information. Self-service payment kiosks from VincoPay offer real-time reporting and analytics capabilities. NHS Cost Improvement Managers can access valuable insights into payment trends, helping them make informed decisions to further optimise financial processes.

Through our VincoPay software, authorised users can quickly view transaction data and real-time reports, track usage and create clear audit trails. This can make it easier for finance teams to understand how a project is performing and whether expected benefits are actually being delivered.

For teams managing cost improvement programmes, measurable outcomes are essential. If a kiosk forms part of a CIP scheme, data can help demonstrate transaction volumes, identify changes in revenue collection and support project highlight reports or wider financial reporting.

That visibility also gives senior leaders and other stakeholders better evidence when reviewing the success of individual cost improvement initiatives and deciding where similar projects could provide value elsewhere within the organisation.

Where Do Payment Kiosks Fit Within a Cost Improvement Plan?

A prescription payment kiosk should not be viewed as a standalone answer to NHS financial pressures. It is more useful to consider where it can contribute to a broader NHS Cost Improvement Programme and its identified objectives.

For example, an NHS Trust may have projects focused on workforce productivity, improving income collection, reducing administrative costs or introducing more efficient digital systems. A self-service payment project could support several of those objectives at the same time.

Before implementing a kiosk, organisations should establish the current process and costs, identify what improvement is expected and agree how success will be measured. That might include staff time released, additional revenue captured, reductions in manual payment handling or improvements in payment availability.

Clinical, operational and finance engagement is also important. The best improvement programmes are managed with an understanding of how a change affects staff and patients, rather than focusing on a financial target in isolation.

Supporting Sustainable Efficiency Savings

Effective cost improvement is about achieving better value from available resources while protecting the quality of services. Current NHS planning places a strong focus on productivity, technology and more efficient models of care, making well-targeted automation increasingly relevant to organisations developing their efficiency plans.

Self-service payment is a relatively focused change, but it can address several common sources of inefficiency at once: manual processing, missed income, avoidable follow-up work and limited visibility over transactions.

Our kiosk benefits include reducing pressure on staff resources, improving operational efficiency and providing real-time payment data. For NHS leaders considering potential CIP schemes, those are practical outcomes that can be included within a clearly defined project plan and monitored after implementation.

How VincoPay Can Support Your NHS Cost Improvement Programme

At VincoPay, we’re ready to collaborate with NHS stakeholders, drawing on our experience designing, building, manufacturing and installing self-service payment kiosks for healthcare environments.

Our aim is to help NHS organisations create payment processes that are more efficient for staff, convenient for patients and easier for finance teams to monitor. We can tailor our kiosks and software around the requirements of the individual Trust, department and services involved.

If prescription payment processing has been identified as an opportunity within your NHS Cost Improvement Programme, contact us to discuss how self-service technology could support your efficiency, productivity and income generation objectives.

Frequently Asked Questions

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Northwick Park Hospital A&E

Northwick Park Hospital, part of the London North West Healthcare NHS Trust, are now able to capture lost prescription payment revenue and, in turn, generate a substantial income stream. With the installation of an EPN Prescription Payment Kiosk, they’ve been able to successfully implement a simple, robust payment system for staff and patients to follow.

Challenge

Like many A&E Departments across the NHS, Northwick Park Hospital were losing revenue every day because patients weren’t being charged the standard price for their prescriptions, instead receiving them for free. Without a payment facility available or a reliable system in place – especially during the ‘Out of Hours’ service when the onsite Pharmacy is shut – patients would normally leave the department with their prescriptions for free. The challenge Northwick Park faced was to try and generate some much needed income, and raise awareness to combat the culture of giving prescriptions away for free.

Solution

EasyPay Network has installed a touch screen payment kiosk into the Accident and Emergency Department. The kiosk is used by patients to pay for their prescriptions. The self-service kiosk accepts credit/debit cards, contactless and Apple pay.

The kiosks are very easy to use, for both patients and the department. The kiosks represent a cost effective way to increase our revenue collection for prescription payments.

Matthew Pomeroy – Clinical General Manager

Goals

The main goal for the Trust was to generate income and reduce budget spend by capturing lost revenue. For a 12-hour period when the onsite Pharmacy shut, the normal practice was to dispense prescriptions free of charge. The Trust wanted to be more compliant and improve operational efficiencies in this time period. In addition, they wanted to reduce bottlenecks and the number of patients who continually used the service on a regular basis, knowing they’d receive their prescriptions for no charge.

Process

If a patient requires a prescription, the Hospital staff member directs them to use the payment kiosk. Once paid, the kiosk will print out a two-part receipt as proof of purchase. The patient then returns to the member of staff, and they will receive their prescription in exchange for the receipt. It’s a simple, yet extremely effective process, allowing the Trust to capture revenue at ease, without staff needing to be involved in the payment process.

Results

The kiosk at Northwick Park Hospital has helped them generate substantial revenue. In the final quarter of 2017, the kiosk has generated approximately £2000 per month in Prescription sales.

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Boost the Art Gallery Visitor Experience with Self-Service Kiosks

Art galleries are as popular as ever, but how do you make sure the experience is engaging for the whole family? By employing state-of-the-art technology to enhance it!

As a company who designs, builds and manufactures self-service kiosks completely in-house, let us explore how these kiosks can become valuable assets for art galleries.

1. Streamline Ticketing and Entry

Self-service kiosks offer a seamless solution for ticketing and entry processes in art galleries. Visitors can easily purchase tickets, select exhibition packages, and print entry passes with just a few taps on the kiosk screen. This not only reduces waiting times but also provides a user-friendly and efficient experience for art enthusiasts.

2. Interactive Exhibition Information

Imagine providing visitors with a dynamic, interactive platform to explore information about exhibited artworks. Self-service kiosks can serve as virtual guides, offering detailed descriptions, artist biographies, and multimedia content related to each piece. This engages visitors on a deeper level, fostering a richer understanding and appreciation of the art on display.

3. Membership and Donations

For galleries looking to expand their membership base or encourage donations, self-service kiosks offer an ideal solution. Visitors can easily sign up for memberships, renew existing ones, or make contributions to support the arts. The convenience of these kiosks encourages spontaneous support, contributing to the financial sustainability of the gallery.

4. Data Collection and Analytics

By utilizing self-service kiosks, galleries can gather valuable data on visitor preferences, popular exhibits, and peak visiting times. This data can inform decision-making processes, allowing galleries to optimise exhibition layouts, plan targeted marketing campaigns, and tailor offerings based on visitor trends, all of which makes for a more satisfying experience for your customers.

5. Promotional Opportunities

Incorporating promotional features into the kiosk interface enables galleries to highlight upcoming events, merchandise, or exclusive membership benefits. This serves as an additional channel for marketing and promotion, maximizing the visibility of gallery offerings.

6. Customer Feedback and Surveys

Leisure centres

Self-service kiosks can be utilised to collect real-time feedback from visitors through surveys or interactive touchpoints. Understanding visitor opinions and preferences enables galleries to make informed decisions for continuous improvement and better alignment with audience expectations.

Integrating self-service kiosks into art galleries aligns with the evolving expectations of modern visitors. EasyPay Network’s expertise in designing and manufacturing these kiosks can play a pivotal role in transforming the art-viewing experience. By embracing this technology, galleries can not only streamline operations but also foster a deeper connection between art and audience, ensuring a memorable and enjoyable visit for all. Email info@easypaynetwork.com or call 01253 530550 and find out more today.

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Making Your Museum Interactive with Self-Service Kiosks

In the ever-evolving world of museums and cultural institutions, providing a seamless and engaging visitor experience is paramount. Enter self-service kiosks, a modern solution that can transform the way museums operate and interact with their patrons. In this blog post, we’ll explore the multifaceted benefits of using self-service kiosks in museums, focusing on various aspects of visitor engagement, convenience, and operational efficiency.

1. Simplifying Ticketing and Admission:

How many times have all your available cashiers been occupied while a long queue starts to form? Even though the majority of transactions are a simple case of purchasing admission tickets and moving on, these customers can sometimes become bottlenecked behind more complex transactions, questions or refunds.

With self-service payment kiosks, visitors can effortlessly purchase tickets and admission passes, and start their experience in the museum free of any hassle. Meanwhile, customers who need to speak with an assistant can be dealt with quickly and efficiently, improving the customer experience for everyone.

2. Membership and Registration Made Easy:

For museums looking to grow their memberships, self-service kiosks provide an ideal platform. Visitors can become members and enjoy exclusive benefits with a few simple taps on the HD kiosk screen.

Display any digital content onscreen related to membership, from different pricing plans to the variety of benefits that members will receive after joining.

3. Collecting Donations for Continued Excellence:

Beyond tickets and memberships, museums often rely on donations to fund their activities. Self-service kiosks can be used to collect donations, allowing passionate patrons to contribute easily to the museum’s growth and sustainability.

Present suggested donation amounts to victors, or enable them to choose exactly how much they would like to give with EasyPay’s software that can be customised to your requirements.

4. Information & Wayfinding at Your Customers’ Fingertips:

Navigating a large museum can be overwhelming, especially for first-time visitors.

Self-service kiosks act as information hubs, offering details about museum hours, upcoming events, and clear directions within the museum. You could even incorporate an interactive map to ensure the visitor experience goes as smoothly as possible.

5. Interactive Exhibits and Deeper Engagement:

We know that museums strive to educate and engage their visitors. Self-service kiosks can host interactive exhibits, providing visitors with a deeper understanding of artifacts, exhibits and artworks.

Videos, animations, and additional information enrich the experience, and be customised based on the section of the museum, or in support of a specific limited-time event.

6. Gathering Feedback and Enhancing Exhibits:

Understanding visitor preferences is vital to ensure the continued success of your museum.

Self-service kiosks can be used to collect valuable feedback and conduct surveys, helping your institution make informed decisions about exhibitions and services.

7. Food and Gift Shop Convenience:

Exploring a museum can work up an appetite or inspire a desire to bring home a memento.

Kiosks near museum cafes or gift shops enable visitors to order food, beverages, or merchandise, minimising wait times and encouraging upsell opportunities.

8. Enhancing Visitor Engagement:

Self-service kiosks enhance engagement by offering interactive features, audio guides, and the ability to explore exhibits at one’s own pace.

Visitors can select specific areas of interest and access immersive content, making their museum visit more memorable.

9. Streamlining Information:

Self-service kiosks can serve as centralized hubs for all visitor information.

They provide instant access to schedules, maps, and exhibit details, ensuring that visitors are well-informed and can maximize their time at the museum.

10. Event Registration and Exciting Programs:

If your museum hosts workshops, lectures, and special events, kiosks can be a valuable additional resource.

Streamline event registration and ticketing, and provide key information, making it easy for patrons to participate in these enriching activities.

The integration of self-service kiosks into museum operations represents a significant leap forward in providing an exceptional visitor experience. These kiosks streamline various processes, engage visitors on a deeper level, and empower museums to collect valuable data for continuous improvement. By embracing this technology, museums can usher in a new era of accessibility, convenience, and engagement, ensuring that art and culture remain accessible to all. Contact us today to discover the future of museum experiences with EasyPay’s innovative self-service kiosk solutions.

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10 Reasons Self-Service Payment Kiosks Suit Any Business

EasyPay Network’s cutting-edge self-service payment kiosks have proved to be invaluable across various sectors, including hospitals, museums, councils, charities, and art galleries. Here’s how these adaptable kiosks can benefit your business:

1. Tailored Solutions for Every Industry

Charity donation
NHS charities
Leisure centres
Ultrasound scans
Prescription payments
council payment machines integrated with new software
Council services

EasyPay Network understands that one size doesn’t fit all. Our range of touchscreen kiosks is customised to meet the specific requirements of your business. Over 100 UK hospitals trust EasyPay’s technology for healthcare transactions, while charities leverage donation kiosks for hassle-free contactless payments. Council machines simplify payments for services such as council tax, utilities, and business rates. Whatever your industry, EasyPay has a tailored payment solution.

2. Complete In-House Service

From design to installation, EasyPay takes care of it all. Our dedicated team manages the entire process, ensuring a seamless experience without middlemen or unnecessary hassles. This comprehensive approach guarantees that your self-service payment kiosks are crafted to perfection and aligned with your business objectives.

3. Bespoke Software for Seamless Operations

EasyPay’s user-friendly touchscreen interface and completely customisable software streamlines processes for both customers and employees. The software is designed to integrate seamlessly with your existing financial and administration systems, reducing workload and increasing overall efficiency.

4. Lifetime Software Updates & Support

EasyPay’s commitment to quality extends beyond installation. Our flexible monthly rental agreement includes lifetime software updates, ensuring that your payment system stays cutting-edge and secure. Your dedicated support engineer will be on hand for remote assistance, ensuring your technology never goes out of date.

5. Maximise Income & Revenue

Convenient placement, flexible payment options, and ease of use make EasyPay Network’s kiosks a powerful tool for revenue generation. Accepting various payment methods, creating upsell opportunities, and incorporating on-screen advertising are just a few ways to enhance your income streams.

6. Streamline Operations for Efficiency

Self-service kiosks not only facilitate payments but also act as self-check-in systems, streamlining operations and optimising resource allocation. This results in time and cost savings for your organisation.

7. Analytics Data & Insights for Informed Decision-Making

EasyPay’s online web portal provides real-time transaction data, enabling staff to run reports and analyse trends efficiently. This data-driven approach helps businesses forecast and predict budgets, spending, and income with clear, transparent audit trails.

8. Flexible Payments for Diverse Needs

EasyPay’s wall-mounted, freestanding and countertop payment kiosks accept a range of flexible payment methods, tailored to your business and user requirements. This includes secure contactless, debit and credit card payments, as well as cash handling with the option to provide change.

9. Customer Support

The relationship with EasyPay doesn’t end at installation. With a dedicated support telephone number, 24/7 technical support, and on-site repair engineers within 72 hours, your business is in safe hands for ongoing assistance.

10. Enhanced Security & Compliance

Security is paramount in every sector, and EasyPay’s payment kiosks are designed to protect customers, staff, and businesses. Meeting ISO, PCI-DSS, and cash compliance standards, along with robust fraud detection features, ensures a secure financial environment.

EasyPay Network’s self-service payment kiosks are a multifaceted solution that go beyond just payment transactions. They positively impact the way your business operates, providing efficiency, convenience, and security across diverse industries. Get in touch today and embrace the future of payment solutions with EasyPay Network.

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The Benefits of Prescription Payment Machines for Your Customers

In today’s fast-paced world, the need for efficiency and convenience extends to all aspects of our lives, including healthcare transactions. A prescription payment machine could be a valuable asset to your A&E department or pharmacy, providing numerous benefits for patients. In this blog post, we’ll explore how these innovative self-service kiosks enhance the payment experience, offering convenience, time savings, clarity on information, multiple payment options, and a user-friendly interface.

1. Customer Convenience

Convenience is king when it comes to consumers, and this is especially true for customers purchasing their prescriptions. With a prescription payment machine from EasyPay Network, patients can conveniently settle prescription payments without the need to wait in long queues or navigate through complex payment processes. Customers may be socially anxious and prefer using a kiosk, or they may be hesitant about bothering busy staff and prefer a self-service solution.

2. Time-Saving Solutions

Time is of the essence, especially in healthcare. Prescription payment machines streamline the payment process, significantly reducing the time patients spend at the pharmacy counter. This efficiency not only benefits the patients but also contributes to the overall workflow optimisation for pharmacies, ensuring faster service delivery. This is especially crucial for individuals with busy schedules or those managing multiple prescriptions.

3. Clarity on Information

Our payment kiosks provide a transparent and straightforward platform for customers to review their payment details. With clear and concise information displayed on the interface, patients can better understand the charges associated with their prescriptions, promoting transparency and trust in the healthcare payment process.

4. Multiple Payment Options

Recognising the diverse financial preferences of patients, prescription payment machines offer a range of payment options. Whether it’s credit/debit cards, mobile payments, or cash transactions, self-service prescription pay machines cater to a variety of payment methods, ensuring flexibility for customers to choose what suits them best.

5. User-Friendly Interface

Designed with the user experience in mind, EasyPay Network’s prescription payment machines boast an intuitive interface that makes the payment process seamless. Even individuals with limited technological familiarity can easily navigate through the steps, fostering inclusivity and accessibility for all users.

From saving time and providing clarity on information to offering multiple payment options prescription payment machines from EasyPay Network contribute to a more patient-centric and efficient NHS. If you’d like to find out more about working with us, contact us now. We can’t wait to hear from you.

The Advantages of EasyPay Network’s Card-Only Pay Machines

At EasyPay Network, we offer our customers a variety of self-service pay machines and kiosks, from countertop and wall-mounted devices, to freestanding units. Since our payment machines are absolutely bespoke – they’re designed, built and manufactured completely in-house by our own team – it means we can also customise which type of payments our kiosks accept. And while cash and card machines are available, we’re now seeing more and more customers opt for card-devices, and here are just a few reasons why that is.

1. Speed and Efficiency

One of the primary advantages of EasyPay Network’s card-only pay machines is the significant boost in transaction speed. With contactless and chip-and-pin payment options, customers can breeze through transactions swiftly, reducing queues and enhancing overall efficiency. This not only improves customer satisfaction but also means that more people can use the kiosks, without having paying customers in front of them waiting for change.

2. Enhanced Security

Unfortunately, it’s a fact that any business that holds money must also think about the risk of break-ins. EasyPay Network’s card-only payment machines eliminate this risk by removing the incentive for criminals. With no cash stored within the machines, the likelihood of break-ins decreases substantially. This not only safeguards the financial interests of the business but also contributes to a safer operating environment. By adopting card-only transactions, businesses can focus on providing quality services without the constant concern of cash-related security threats.

What’s more, our self-service payment kiosks use Creditcall by NMI as a payment gateway which is fully encrypted and cloud based: no card details are stored on the kiosks at all, with no information visible on the transaction portals other than the last 4 digits of the card number, meaning customers can rest assured that their data is safe as well.

3. Reduced Cash Handling Costs

Managing and transporting cash comes with inherent risks and costs. By adopting EasyPay Network’s card-only payment machines, businesses can minimise the need for cash handling, leading to decreased security concerns and operational expenses. This shift toward a cashless system not only saves money but also streamlines financial processes.

From our work with councils, we’re also aware that storing money in cash rooms not only poses an additional security risk, but also takes up valuable physical space in council buildings as well. With card-only self=service pay machines, this issue is a thing of the past.

4. Customer Convenience

In an era where convenience is king, EasyPay Network’s card-only payment machines cater to the evolving preferences of consumers. With the widespread use of debit and credit cards, customers appreciate the convenience of a quick and hassle-free payment experience. This not only attracts tech-savvy consumers but also positions your business as forward-thinking and customer-centric.

5. Real-time Reporting and Analytics

EasyPay Network’s payment machines are not just transactional tools; they are powerful data generators. By leveraging real-time reporting and analytics features, businesses gain valuable insights into customer behaviour, peak transaction times, and popular products or services. This data-driven approach empowers businesses to make informed decisions and optimise their strategies.

6. Minimal Errors and Maintenance

Another compelling advantage of card-only payment machines is the reduction in errors and maintenance issues associated with traditional cash-handling systems. Physical currency is prone to wear and tear, and counting errors can lead to discrepancies in financial records. EasyPay Network’s machines streamline the payment process, minimising the chances of errors caused by human factors.

Additionally, the absence of cash reduces the amount of working parts within the kiosk itself, meaning that our consistently reliable kiosks have one less thing in them that could possibly go wrong. Of course, with our remote maintenance support, we can fix the vast majority of issues within two hours, but card-only machines are the greatest chance of uninterrupted revenue for your organisation.

7. Encouraging Contactless Payments

In a post-pandemic world, the emphasis on hygiene and contactless interactions has become more pronounced. EasyPay Network’s card-only payment machines support and encourage contactless payments, providing an added layer of safety for both customers and staff. This aligns with the expectations of health-conscious consumers, fostering a sense of trust and wellbeing that contributes to a positive brand image.

EasyPay Network’s card-only pay machines offer a comprehensive solution that goes beyond the transactional aspect. By addressing security concerns, minimising errors, and aligning with changing customer spending habits, these machines represent a strategic investment that not only enhances operational efficiency but also positions businesses at the forefront of an evolving payment landscape.

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The Green Future of Payments: How Self-Service Kiosks Contribute to Sustainability

In an era where environmental sustainability is at the forefront of global consciousness, industries are continuously seeking innovative ways to reduce their carbon footprint. The payments sector is no exception, and self-service payment machines are emerging as a pivotal player in shaping a greener future. Let’s delve into the sustainable aspects of self-service kiosks and how they are contributing to a more environmentally friendly payment landscape.

Energy Efficiency

One of the key features that make self-service kiosks environmentally friendly is their energy efficiency. At EasyPay Network, our kiosks are designed with state-of-the-art technology to optimise energy consumption, and the consume much less power than traditional manned payment service points.

Remote Maintenance = Reduced Carbon Emissions

EasyPay Network is committed to reducing carbon emissions associated with our products. It’s not often our payment machines go wrong, but when they occasionally do, the vast majority of faults can be rectified remotely within two hours, minimising the need for physical visits and therefore unnecessary carbon emissions.

Extended Product Lifespan

Quality and durability are paramount in our kiosk design and manufacturing. By creating robust and long-lasting products, we minimize the need for frequent replacements or repairs. This extended product lifespan contributes to reduced electronic waste, a significant environmental concern in today’s fast-paced technological landscape.

Paperless Transactions

Traditional payment methods often involve excessive paper usage, contributing to deforestation and environmental degradation. However, with EasyPay Network payment machines, you have the option to forego receipts, if that works for you, and provide email receipts. While completely optional, many customers are used to seamlessly completing transactions without the need for paper receipts, reducing waste and promoting a more sustainable way of conducting financial transactions.

Modularity for Upgrades

EasyPay Network’s commitment to sustainability includes designing self-service payment kiosks with modular components. This modularity facilitates easy upgrades and replacements of individual parts, extending the lifespan of the machine. Users can benefit from the latest technology without requiring an entirely new kiosk, reducing electronic waste.

User Education and Awareness

Self-service payment kiosks can serve as educational tools to promote sustainability. Incorporating user interfaces that provide information about environmentally friendly practices can raise awareness and encourage users to make eco-conscious decisions.

As the world continues its journey towards a greener future, self-service payment mnachines can act as a sustainable solution within the payments industry. At EasyPay Network, we are proud to be at the forefront of this movement, offering innovative and eco-friendly payment solutions. Contact us today to find out more about how we can help you to go green.

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