Now more than ever, the ways in which businesses can take payments is rapidly evolving. Developments such as self-service terminals and payment apps are revolutionising payments, and giving businesses and their customers more options than ever.
But what exactly are these benefits, and why should your company embrace these forward steps?
Enhancing Customer Experience
Both self-service terminals and payment apps play a pivotal role in elevating the overall customer experience. These tools empower customers by offering a seamless and user-friendly interface, allowing them to make transactions with ease. The ability to customise the payment process, coupled with quick and secure transactions, contributes to increased customer satisfaction.
Efficiency and Cost Savings
One of the key advantages of self-service kiosks and payment apps is the boost in operational efficiency for businesses. By automating payment processes, organisations can streamline their operations, reduce manual errors, and allocate resources more effectively. This not only saves time but also translates into significant cost savings over the long term.
Portability of Payment Apps
Payment apps, in particular, bring the convenience of payment to the palm of the customer’s hand. With the ubiquity of smartphones, payment apps enable users to make transactions anytime, anywhere. This portability enhances the flexibility of payment methods, catering to the modern consumer’s on-the-go lifestyle.
Future Trends in Cashless Payments
As we move towards a cashless society, the future of payments will be driven by digital innovation. Self-service terminals and payment apps are at the forefront of this revolution, offering secure and contactless transactions. The integration of biometrics, such as fingerprint or facial recognition, is poised to further enhance the security and speed of transactions.
Omnichannel Experience
Self-service terminals and payment apps provide an omnichannel experience for consumers. Whether customers choose to make payments in-store, online, or via mobile apps, the seamless integration of these channels ensures a consistent and cohesive experience, and means that customers can continue to use your services or purchase your goods, no matter where they are. This versatility not only caters to different consumer preferences but also strengthens brand loyalty.
The future of technology and payments is promising, with a continued focus on enhancing customer experiences, improving efficiency, and embracing emerging trends in the payments landscape. As your business navigates this digital frontier, embracing these technologies will not only future-proof your operations but also position you at the forefront of innovation in your sector. Contact EasyPay Network to find out how we can help you to innovate your payment systems.
In today’s fast-paced world, businesses and organisations are constantly seeking innovative ways to improve customer experiences and streamline operations. EasyPay’s self-service kiosks are fantastic payment devices, but did you know that their versatility extends beyond this one functionality? Let’s explore the multifaceted applications of self-service payment kiosks, from providing customer information to event registration.
Customer Information: Empowering Informed Choices
Self-service payment kiosks are excellent tools for providing customers with essential information. They serve as digital assistants, offering details about products, services, and more. Whether you’re in a retail store, hotel, or a tourism hotspot, customers can use these kiosks to access information on:
Product Features: Customers can learn about the specifications, benefits, and prices of products in a retail setting, enabling them to make informed purchase decisions.
Services Offered: In hotels and service-based businesses, customers can explore available amenities, room types, and additional services, helping them choose options that best suit their needs.
Tourism and Attractions: Kiosks in tourist areas provide information about nearby landmarks, restaurants, and local activities, enriching visitors’ experiences.
Survey and Feedback Collection: Listening to Your Audience
Understanding your customers’ needs and gathering feedback is crucial for business growth. Self-service payment kiosks can be programmed to solicit opinions, ratings, and suggestions. This valuable data can be used for:
Continuous Improvement: Businesses can use feedback to enhance products, services, and operations, ultimately increasing customer satisfaction.
Customer Engagement: Surveys create an avenue for customers to voice their opinions, making them feel heard and valued.
Market Research: Collecting data through kiosks can help in market analysis, aiding in the development of strategic plans and campaigns.
Wayfinding: Navigating with Ease
Getting lost in a large facility or a bustling city can be a frustrating experience. Self-service payment kiosks can serve as way finders, offering:
Maps and Directions: Kiosks provide interactive maps with marked points of interest, helping visitors navigate complex spaces like shopping centres, airports, or convention centres.
Location Services: Users can search for specific stores, facilities, or offices and receive step-by-step directions.
Emergency Information: In case of emergencies, kiosks can display evacuation routes and safety instructions, ensuring the well-being of everyone on-site.
Booking and Checking into Events and Classes: Seamlessness in Scheduling
Kiosks simplify the process of booking and checking into various events and classes:
Event Tickets: Attendees can purchase tickets for concerts, movies, or sports events through kiosks.
Fitness Classes: Gyms and leisure centres can offer class schedules and reservations through self-service kiosks, enhancing the user experience.
Workshops and Seminars: Attendees can check in for educational or professional events, making registration processes more efficient.
Product Information and Catalogue Browsing: Shopping Reinvented
Kiosks in retail environments offer an enhanced shopping experience:
Product Catalogues: Shoppers can browse through an extensive product catalogue, view images, read descriptions, and check availability.
Inventory Checks: Kiosks can provide real-time information on product stock, preventing disappointment when items are out of stock.
Self-service payment kiosks are powerful tools that go beyond traditional payment processing. They provide customers with information, engage them in feedback collection, assist in wayfinding, facilitate event and class bookings, simplify event registration, and revolutionise the shopping experience. These multifunctional kiosks not only enhance customer satisfaction but also contribute to operational efficiency and data-driven decision-making. As businesses and organisations continue to innovate, self-service payment kiosks remain at the forefront of modern customer service.
In today’s fast-paced world, where efficiency and convenience are paramount, EasyPay Network’s brand-new Countertop Payment Kiosk takes centre stage as the ideal solution for those seeking to enhance their self-service payment systems. With its compact design and a host of customizable features, this kiosk is the perfect solution for businesses who want a cost-effective payment solution. Let’s delve into the key aspects of what makes this kiosk truly exceptional.
Small Footprint
One of the standout features of our Countertop Kiosk is its incredibly small footprint. Traditional payment systems often take up a significant amount of space, but our kiosk is designed to save you precious real estate. It can be easily installed on existing desks, eliminating the need for bulky, additional housing. This efficient use of space means you can allocate your resources more effectively and create a streamlined payment area.
Cost Effective
EasyPay Network understands the importance of cost-effectiveness. Our Countertop Payment Kiosk not only reduces the expenses associated with traditional payment methods but is also competitively priced. This combination of reduced costs and increased efficiency makes our kiosk a cost-effective investment for businesses, councils and charities.
User Friendly
User experience is a top priority for us. Our kiosk boasts a user-friendly interface that ensures a seamless experience for your customers. The intuitive design makes it easy for users to navigate through payment options and complete their transactions without any hassle. This user-focused approach enhances customer satisfaction and encourages repeat business.
Bespoke Branding
At EasyPay Network, we understand the value of branding. Our Countertop Payment Kiosk offers the flexibility to customize every aspect to align with your brand’s identity. From on-screen software to the kiosk’s stand, you have the freedom to tailor each element to match your branding, design, and colour preferences. This level of customisation ensures that every interaction with the kiosk reflects your brand’s personality.
Easy Install
The installation process is often a concern when implementing new technology. With EasyPay Network’s Countertop Payment Kiosk, installation is a breeze. Its design allows for straightforward setup on existing desks, saving you both time and effort. No need for extensive modifications or complicated installations – just plug in and get started.
EasyPay Network’s new Countertop Payment Kiosk brings a fresh perspective to self-service payment solutions. With its small footprint, cost-effectiveness, user-friendly interface, easy installation, and bespoke branding options, this kiosk is designed to meet the specific needs of your company. It’s more than just a payment kiosk; it’s a statement of efficiency and branding. Don’t miss the chance to enhance your payment processes and elevate your brand with EasyPay Network’s Countertop Payment Kiosk. Contact us to get started today!
In today’s fast-paced world, businesses across various sectors are constantly seeking innovative ways to enhance customer service, streamline operations, and cut costs, and at EasyPay Network, we believe that self-service kiosks have the power meet all these challenges and more!
In this article, we’ll delve into the myriad of benefits self-service solutions offer to businesses in healthcare, transport, leisure, and beyond.
1) Low Maintenance
Maintaining traditional service infrastructure can be a resource-intensive endeavour, often requiring frequent onsite repairs. Bespoke self-service kiosks, on the other hand, are engineered for reliability and durability. They are designed in-house by our team to be dependable from the ground up – when issues occasionally do occur, the vast majority can be fixed remotely by our support staff, meaning less disruption and less time out of action.
2) Low Cost
The cost-effectiveness of bespoke self-service kiosks cannot be overstated. Beyond their low maintenance requirements, these solutions offer a cost-efficient means of providing services to customers. They reduce the need for physical spaces, such as additional service counters or ticket booths, which would entail higher overhead costs. Moreover, the initial investment in self-service kiosks is quickly recouped through savings in staffing costs, operational expenses and upsell opportunities that our devices offer.
3) Full Functionality With Existing Systems
EasyPay Network’s bespoke self-service kiosks are engineered with seamless integration in mind. They can access existing systems, databases, and payment gateways, ensuring a hassle-free transition to self-service. This means businesses can leverage their current infrastructure and investments without the need for costly overhauls. Whether it’s connecting with previous council software, ticketing systems, or reservations databases, these kiosks are designed to adapt and integrate effortlessly.
4) Space Saving
Space is a valuable commodity for businesses of all sizes. Bespoke self-service kiosks are compact and space-efficient, making them an ideal choice for businesses with limited real estate. They can be strategically placed in high-traffic areas, optimizing the use of available space. In sectors like healthcare, where every square foot matters, these kiosks offer a way to efficiently allocate resources while maintaining a welcoming and uncluttered environment. Meanwhile in retail and council spaces, they take up less space on the shopfloor than a traditional manned station, and contactless payments mean that less space is taken up in the cash room as well.
5) Better Customer Service
Exceptional customer service is the cornerstone of any successful business. Bespoke self-service kiosks empower customers by giving them the autonomy to complete transactions and access information at their own pace. Whether it’s checking in for a doctor’s appointment, purchasing tickets, or making reservations, these kiosks offer a user-friendly interface that caters to individual preferences. The result? Satisfied customers who appreciate the convenience and efficiency of self-service, leading to increased loyalty and positive word-of-mouth.
6) Increased Efficiency and Productivity
Efficiency is the driving force behind profitability. Self-service kiosks are designed to expedite processes that once required manual intervention. As well as busting queues by enabling customers to quickly pay for things like ultrasound scans or prescriptions, they can also act as a check-in device at a hotel, or allow people to book onto classes at their local gym without having to wait for a staff member.
The result is a boost in overall productivity, allowing employees to focus on more complex tasks while mundane, time-consuming processes are automated.
7) Cost Reduction& Income Generation
Cost-cutting is a perpetual goal for businesses, and self-service kiosks contribute significantly to this endeavour. Fewer staff members are needed to oversee routine transactions and tasks, leading to reduced labour costs. Additionally, businesses can actually generate additional income through displaying offers onscreen or even sell this as advertising space.
8) Reduced Waiting Times
Long queues and waiting times can be a major source of frustration for customers. Self-service kiosks alleviate this issue by providing a faster, more efficient way to access services, so customers can bypass lengthy check-in lines, and theme park visitors can purchase tickets and skip the queue. Shorter queues lead to happier customers and contribute to an overall positive experience.
9) Data Gathering and Analytics
Data is the lifeblood of informed decision-making. EasyPay Network’s custom software enables you to run reports and analyse data in real time, prioritising the information that is most useful to your company’s goals. Easily track trends and therefore opportunities for upselling, as well as make forecasting a budgets a breeze.
10) Versatility Across Sectors
One of the remarkable aspects of self-service kiosks is their adaptability. They seamlessly fit into various sectors, each reaping unique benefits. In hospitals, they enable patients to purchase ultrasound pictures or prescriptions, or even donate to hospital charities. In leisure centres, members can book classes or pay for guest access. In council buildings, citizens can easily pay bills, fines or any other council services they may need to access. Kiosks can be adapted to fit almost any purpose.
Bespoke self-service solutions offered by EasyPay Network are a game-changer for businesses looking to enhance customer service, increase efficiency, reduce costs, and improve data-driven decision-making. Their versatility extends their benefits across diverse sectors, making them a wise investment for any forward-thinking company.
To learn more about how EasyPay Network can tailor self-service kiosk solutions to your specific needs, contact us today:
EasyPay Network have become proud Patrons for Age Concern Central Lancashire, helping them celebrate their milestone anniversary and unlock new fundraising opportunities in this digital age. Together, we showcased our self-service fundraising kiosk at the Lancashire Business Expo 2021 and more recently Conlon Construction Ltd. 60th celebrations who have chosen Age Concern Central Lancashire as their charity of choice
Age Concern Central Lancashire’s 40th Year celebrations
Age Concern have set themselves a target of raising £40k this year to mark their anniversary and have also set a challenge for people to raise just £40 for the 40th year.
“The choice to become a Patron of Age Concern Central Lancashire was an easy one, we believe in the work they do in supporting older people across Lancashire and felt that as a purposeful business we could support them to reach their goals.”
Hannah Hogarth Product and Business Development Manager Easypay Network
Self-service fundraising kiosk
As Patrons, we have loaned Age Concern a self-service donation kiosk. The fully branded kiosk is ideal for helping charities take fast, secure donations and payments.
Our fundraising kiosks enable charities and fundraising organisations to take convenient cashless donations. The compact kiosk design can be placed on countertops and in high-traffic areas for maximum exposure. And, our payment kiosks are portable – enabling contactless donations to be taken anywhere, anytime.
Secure and GDPR compliant, the charity payment kiosks offer a user-friendly interface with HD touchscreen, secure card or contactless payments via Capita Pay360, with the option to Gift Aid for a 25% extra contribution.
Lancashire Business Expo
To trial the kiosk, Age Concern showcased it at the Lancashire Business Expo 2021 organised by Shout. The event welcomed over 1,000 delegates throughout the day and brought together over 100 exhibitors from across Lancashire.
The kiosk helped raise valuable donations for Age Concern and generated positive feedback from doners and exhibitors who were keen to find out how a self-service kiosk could work for their business.
“We took the kiosk supplied by EasyPay to the Lancashire Business Expo and it was popular with donors that wanted to support us. Visitors to the event were impressed by this modern and innovative means of fundraising and other businesses were very keen to learn more about how they could incorporate the technology into their own business models.”
Ann Beetham Business Growth Manager Age Concern Central Lancashire
On 4th April, EasyPay Network exhibited our Prescription Payment Kiosk at the NHS Pharmacy Automation Systems Supplier Engagement Event. The event took place at Newmarket Racecourse. As a trusted NHS supplier, we were invited to the event to showcase our Prescription Payment Kiosks.
NHS Pharmacy Automation Systems
The purpose of the event was for NHS delegates seeking to improve and optimize medicine management processes within their Trusts. The NHS is wanting to reduce the cost of administering medicines in hospitals. This simultaneously will reduce error rates and increase the time available to nursing staff for patient care.
Prescription payment kiosks
Ben, Director of EasyPay Network presented to NHS delegates how Prescription Payment Kiosks can benefit A&E departments and assist in accomplishing these objectives. Lost revenue is substantially reduced as the kiosk is available 24/7. Staff members are able to focus solely on clinical duties. Our Prescription Payment Kiosk are safe, secure and offer patients flexible payment facilities.
One of the key points is that our Prescription kiosk deter potential A&E patients from seeking free prescriptions as they previously may have done. We offer marketing which highlights this to patients, in turn reducing A&E footfall.
Embracing new technologies
The event highlighted the importance technology has on the NHS and how the industry is looking to move forward. By using technology in the right way it will help save NHS Trusts substantial amounts of money.
We have have recently installed two Prescription Payment kiosks into thee Addenbrookes A&E department. The kiosks are used daily, and have quickly become an intrinsic part of the department and are a major asset to their A&E. Not only have the kiosks made life easier for the staff in the department, but it has also helped to substantially generate more income to the trust.
EasyPay Network’s implementation of bespoke payment kiosks throughout the NHS has been shortlisted as a finalist in the North West Excellence in Supply Awards.
North West Excellence in Supply Awards
We are looking forward to attending the evening on October 20th locally in Blackpool.
At EasyPay we recognise that very few Trusts are immune from the measures of lean budgets and ambitious targets. Payment kiosks give patients flexible payment methods helping to drives sales, free up staff time and increase operational efficiencies.
Income generation with clear audit trails is increasingly important. Our online web portal shows real time transactions and usage trends, helping with future forecasts and budgets.
“Working with EasyPay Network to install a payment kiosk has been seamless. We were provided with a full breakdown of the benefits a payment kiosk would bring to our service, all of which all have been realized. The payment kiosk has been an overwhelming success! It is a quick, simple, and professional way for the patients to purchase their scan pictures.”
NHS Directorate Support Manager – Cambridge University Hospital
This month the Society and College of Radiographers has released a new policy document outlining guidelines for the Sale of Images, Determination of Fetal Sex and Commercial Aspects Related to the NHS Obstetric and Ultrasound Examinations.
A robust and transparent policy
This month the Society and College of Radiographers has released a new policy document outlining guidelines for the Sale of Images, Determination of Fetal Sex and Commercial Aspects Related to the NHS Obstetric and Ultrasound Examinations. Despite it’s rather lengthy name, the document is a very succinct and useful guide that discloses the SCofR’s position on appropriate policy for the sale of images, determination of fetal sex and the growing commercialisation of scans.
I was thrilled to see these had been produced as I believe they are long overdue. In the past there hasn’t been any definitive guidelines, and as a result there are large discrepancies between Trusts and hospitals about charging for scans. In my opinion, these guidelines offer authoritative advice and transparency for ultrasound departments to work within.
Guidelines for patients and professionals
Of course most professional NHS staff are already aware of the new policies, but this hasn’t necessarily filtered through to patients. I contacted the SCofR recently and after a conversation with the Chief Executive it became clear that patients would benefit from knowing about the guidelines too. Subsequently I have produced posters that outline the most salient points that will be displayed in waiting rooms and will hopefully communicate what patients can expect to help avoid confusion.
Overall I think the new guidelines serve to promote consistency and best practice among ultrasound departments which can only be a positive for the industry. I was also delighted to see that the SCofR recommends using payment machines to eliminate staff from having to handle cash. It’s like all my Christmases have come at once!
Research released by Barclaycard, shows that the UK’s appetite for contactless payments is gathering momentum and 1 in every 10 card payments we now make is contactless. Considering how much hype there has been over security fears, it seems the wave and pay revolution is finally happening.
Contactless transactions topped £120billion
Contactless card transactions in topped £120billion, and in the final quarter there was an increase of 92% of people using the tap and go system. However, despite this huge hike in numbers, millions of people remain locked out as a number of banks and building societies still don’t provide cards with contactless technology.
Retailers and restaurants are being warned that they need to upgrade to the new system as customers are increasingly getting frustrated when contactless isn’t offered as a payment option.
A cashless future?
I hope that the £30 threshold for payments will increase this year as consumer confidence in security grows. However, for some retailers such as supermarkets – where the average consumer spend per visit is £25 – the current threshold is sufficient, and thanks to supermarkets leading the charge in the adoption of new payment technology, they now account for 30% of all contactless transactions.
The future for contactless payments will undoubtably see us as a cashless society, and I predict alternative payments methods – such as fingerprint and retinal scans – being developed. All our new EasyPay machines offer contactless payment, and we will continue to move with the technology as it changes.
